— Manager, Food Producer. The team recorded names and numbers to ease their return call process. DataPlus provides voice services and non-voice BPO/ back office services. DataPlus was up to the company's standards. Founded in 2017 with an additional office in the Philippines, the small team of less than 10 provides BPO services, voice services, email marketing, direct marketing, and marketing strategy for its small business and midmarket clients. Specialty Answering Service serves as a dispatch and management center for a produce distributor. Direct TPV has provided customer verification for a business services company for the past three years. While intentions for each certification are good, some processes are more comprehensive than others. Greenhouse gas and carbon verification by outside firms (a growing trend). In some circumstances, these verifications are critical to business continuity. Call Experts provides voice customer support for a mid-size US IT firm. Here are some common third-party labels and certifications denoting production methods, ingredient content, dietary or allergen considerations, animal welfare, ecological impact, or ethical treatment of workers or farmers. The provider had Cenit Inc manage the orders placed through their chatbot. The client was receiving more calls than they could adequately service, and wanted to free up resources to focus on growth. Atheva Services is an HR company based in Ahmedabad, India with more than 10 employees. Unee Solutions provides voice lead generation for a luxury bed and breakfast in Colorado. "They were excellent. Consumer Lab identifies the best quality health and nutritional products through independent testing. They were founded in 2007 and currently have a staff of 125 employees. — Manager, IT Firm. The client has an extensive range of end-clients and delivery providers that requires considerable monitoring and attention to detail. The client wanted to stand out from crowded search results that prioritize large brands and partnered with Unee for a more distinct lead generation strategy. VoiceStamps is a professional IVR hosting and design service provider based in Richardson, Texas. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through … Founded in 1992, they have at least 50 employees that serve clients in the healthcare, financial services, and business services sectors. Insurance companies provide sustainability assurance audits (e.g., Lloyds and Bureau Veritas). A consulting firm partnered with them for outsourcing services at a fair rate. Who are the best SSL certificate companies? La certification par un tiers indépendant permet un bon contrôle et une bonne évaluation des entreprises productrices du Halal. By partnering with Call Experts, they saved hundreds of customer service working hours. Atheva Services has helped drastically reduce the firm’s lead times. Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Blanchard is the provider of choice of Fortune 500 companies, as well as small- and medium-size businesses, governments, and nonprofit organizations. "Thanks to Leadroot, and the super targeted leads we’ve been getting, we’re getting 50-60% email open rates and even 10% conversion rates from initial cold-outreach email or call to qualified opportunity. " Using their services, the company's workload reduced by about 60%. The firm operates with a team of fewer than 10 employees. Cenit Inc is a business solutions provider founded in 2014 with more than 50 members. Therefore technical competencies of all electricians ar… Third-party certification involves an independent assessment declaring that specified requirements pertaining to a product, person, process, or management system have been met. – Manager, Legal Document Automation Platform. An IT company wanted to smooth over how information enters and leaves the company, so they needed effective outbound services. Go4Customer improved the flow of calls, as well as provided lead generation services through telemarketing. They primarily work with small and medium-sized companies. Sinoguider Translation&agency Company , International Accreditation Veritas , UNI-Control Quality Inspection Co., Ltd. , ISO SYSTEMS , LINDINGER INSPECTION SERVICES PVT LTD , Inspectorate Griffith India Pvt. Below are observations on common practices of the highest-ranked companies: We are currently witnessing an unprecedented growth of CSR measurement, accountability, and an expectation of full transparency on lofty CSR claims. Some financial firms have audits by non-governmental organizations. See, for example, Joint Audit Cooperation‘s program for the world’s largest telecom providers. From the Blackrock CEO’s January 2018 demand that public companies must not only deliver profits but also make “a positive contribution to society,” to the Business Roundtable’s August 2019 “Statement on the Purpose of a Corporation,” it has never been a more critical time to not only invest in your company’s CSR program, but to examine, measure, and test your program’s promises through carefully managed verification. We hold an esteemed reputation in the field of inspection (third party certificate in Oman) and serving clients with cost-effective and qualitative services. Your email address will not be published. Salesify is an information technology firm that has offices in the United States, the Philippines, and India. We provide accredited IATF certification auditor resources for Certification Bodies (CB). Salesify's efficiency particularly impressed the client. Cenit Inc provided backend development services for a SaaS provider. Third Party Certifications. item 11 e of our Terms of Travel) and the appropriate prices. EIWAA offers complete range of Third-party inspection services including mechanical and electrical Inspections. Registration is of both the individual certifier and the company that employs them, this ensures that requirements that can only be placed on a legal entity can be enforced. Their services include voice support and data entry. There are also concerns with the veracity of reproducibility of some sustainability certifications, especially where supply chains are large and diverse (with ESG claims being challenged by consumer groups). After searching, they decided Sunshine Communication Services were the best fit. "Our website is featured on Shopper Approved, where around 85% of feedback is more than satisfied with support." Many regulatory regimes afford forgiveness or reductions of fines and penalties where such conditions are self-disclosed. xworld.cc Si vous le souhaitez, c e service p eut être exécuté par un prestataire de services extérieur (voir pour cela le paragraphe 11 e de nos conditions de voyage), le prix vous étant communiqué par nos soins. The security of this system is underpinned by another independent third-party, the trusted Certificate Authority (CA), which issues the SSL certificate under strict guidelines. Founded in 1991, they have about 50 employees and have clients in the healthcare industry. The client is extremely confident in the work that Go4Customer has done. Complete Call Solutions' services include switchboard, answering, and direct calls. “Call2Customers has a solid knowledge of the American market. They offer back-office services, voice services, and web development solutions from their office in Karachi, Pakistan. Schedule a free consultation with a Manifest Analyst. Making up 25% of the client's employees' work, MattsenKumar has been able to fulfill its role by respecting deadlines and being able to solve customers' problems 90% of the time, with efficiency increasing with every month the company stays on. Accounting firms perform sustainability assurance audits. These databases offer a CSR-based “ranking” relative to public peer companies based not just on public disclosures but also on a host of other factors. These third-party certification seals confirm independent testing and evaluation of dietary supplements and their ingredients and ensure that manufacturing and storage facilities comply with GMP (or similar) requirements. – Marketing Director, Software Development Company. Research by ISEAL Alliance suggests that stakeholders are sophisticated and look for independence, integrity, reproducibility, clarity, and reasonable engagement with a cross section of stakeholders, including the community, trade groups, and regulators. Third-party verification may, in this situation, present an opportunity for a company to provide a more accurate picture. Recent examples include bribery and corrupt practices undermining certification in the nut, palm oil, cocoa, tea, and coffee trades, where the supply chain is fed by tens of thousands of small holder producers. Financial institutions need to ensure that the scope of the certification or audit report covers the systems and key controls they identify, and "compliance with relevant regulatory requirements". Netcast BPO provides outbound phone marketing for a U.S. real estate firm. RICI undertakes Independent, third party inspection and quality assurance services. Founded in 1982, they now have over 200 employees distributed between three call centers on the US east coast. The result? —Business Development Executive, Business Services Company. — Customer Service, Mid-size Firm. Their inbound calls quadruple for a fairly consistent period of weeks around the deadline, and they need additional support to convert on those leads. Advanced MD's contribution is saving hundreds of dollars a month on customer support with strong results. The firm also offers big data and back-office services to its clients. Companies are well-advised to anticipate these types of potential complications and have a clear pathway to not only vetting their third-party certification vendors, but having evidence at the ready that would be presented to inform (or refute) claimants and stakeholders. More than 450 sustainability “seals” can be found via online services. AdvancedMD is a business process outsourcing firm for the healthcare industry. They focus on B2B lead generation and B2C telemarketing for clients. A1 Call Center provided customer verification services for a telecommunications company. They provided custom account design, scheduled phone reports, and more. These are NAPIT Registration Ltd and Stroma Certification Limited. “They’re loyal and hardworking. A better, more engaged workforce, a better reputation among customers and shareholders, and ultimately a better business outcome. Calibrus provides customer verification services for a mid-market business in Florida to increase their contact with their customers. "I think their service is of good quality. Their services consist of voice customer support and non-voice business process outsourcing. Xplore-Tech is a BPO company founded in 2004 in Kolkata, India. Salesify provided a technology firm with customer support and call center services. A business solutions company hired Noida Exim Private Limited to provide call center services to resolve customer queries quickly. Direct TPV is a third party verification company that specializes in BPO and voice services. What are the risks and benefits of third-party verification? "Their quality is their best strength. List of Third-Party Certified Companies . This guide contains companies from all over the globe that excel in third-party verification. This rule creates a voluntary program for third-party accreditation bodies and third-party certification bodies; the latter are accredited by the former. —Small Company. The partnership began in 1995 and continues to this day. Required fields are marked *, Copyright © 2020 CFO. Invaluable!" Sound Telecom is an answering services provider based in Spokane, Wash., with a team of 25. Daythree Business Services provided a telemarketing team to support contract negotiations and to contact customers based on targeted campaigns. Founded in 2005, Salesify's team of over 1,500 employees have over a decade of experience specializing in call center services. Founded in 2015, the agency employs a team of over 50 to provide non-voice BPO/back office services and call center services to clients in the healthcare and medical industries. Supply chain outside audits are a common feature. Their solutions include third-party verification, outbound lead generation, and hosted call recording. GCS Agents provided security consulting and analytics for an energy company's database servers. “They are prompt and answer in a personal and professional manner. Financial institutions should only rely on third party certifications and third party or internal audit reports if they are satisfied with the audit plan for the outsourced function. They specialize in voice and BPO services. These programs are typically based on benchmarking against environmental, social, and governance (ESG) criteria, utilizing the Global Reporting Initiative’s core option. Third party auditors are those who perform an external and independent audit of an organization’s management system to evaluate if it meets the requirements of a specific standard; if successful, this third-party audit will provide the organization with certification or registration of conformity with the given standard. With all of these options, we know that it can be difficult to navigate the best company for you. Founded in 2011, Call2Customers is an outsourced call center in New Delhi, India with roughly 250 employees who provide voice and BPO services. - Director, Products Firm. The team has considerably outperformed the client's original in-house efforts. Now I pay roughly $2,000 for unknown hours with 15 to 20 leads. Call Experts is a contact center outsourcing firm headquartered in Charleston, South Carolina. Their' level of service impressed the client and saves their business around $2,000 monthly on labor and administrative costs. Performing this quick check is important under national fire safety legislation as this demonstrates you have taken reasonable steps to confirm your chosen providers are competent. "It is an excellent firm and I have no complaints...we have worked with them ongoing for the past three years." An IT company hired VoiceStamps for their outbound dialing services. It allows me to communicate with customers in a remarkably more efficient and time saving manner." Direct TPV is a third party verification company that specializes in BPO and voice services. Call Experts provides expert services for voice support, including virtual receptionist services, inbound appointments, and customer support. Their services vary from non-voice BPO/back-office services to voice services to transcription and they provide a multitude of other services your company may need. A third-party body is entitled by an accreditation body. The former client used the collected data to update their policies and improve their services. Surveys suggest that 80% of consumers show a preference for products that have been certified as sustainable. Based in South Jordan, Utah, they have  a branch office in Springfield, Mass. Examples include allegations that chemically processed rayon is not “100% bamboo”; that a seal declaring “non-GMO” is misleading; that latex baby mattresses bearing a “Green Safety shield” are not fully organic; that beverages advertised as “heart and prostate healthy” are not; and that a chemical additive “completely degrades” plastic without appropriate scientific proof. Third-party certifications like Safer Choice can help companies access this market, without falling into the trap of making vague and unsubstantiated claims that could land them in legal trouble. Things have run smoothly so far." They’re cooperative and responsive. Hannah Chanoine, also a partner at O’Melveny, focuses on defending and advising companies in class-action matters. Founded in 1999, their now 2 person team specializes in voice services and transcription. "Their strongest point is their infinity call tracking...Their service is perfect for me." "They save us about $70 per month." Cailey Martin is a student at Harvard University and served as an intern at the firm in the summer of 2019. A health company needed assistance with their medical billing. The client chose them based on their strong performance for other clients and well-regarded hiring practices. Specialty Answering Service is a call center outsourcing firm based in King of Prussia, Penn. We prepare your organisation for 3rd party IATF16949 audits as we understand the rules, regulations and system requirements. In an industry full of certifications for product and brand sustainability, it can be difficult to navigate which ones are right for your organization. Look at what happened with DigiNotar in 2011. The team of 300 specializes in voice services, consulting, and BPO services for its majority midmarket clients across multiple industries. No electrical business can certify any third party electrical work until they are registered on a Third Party Certification Scheme. "It has been a very happy, very enjoyable experience." The client thinks VoiceStamps provides them with great work and information. 50 Broad Street, New York, N.Y. 10004. Best practices? Founded in 2010, MattsenKumar's team of 364 employees offers voice/call center services and non-voice BPO/back office services. Callbox was hired by an advertising company to take charge of its telemarketing and lead generation through its outbound calls. FTC warning letters, enforcement actions, state attorneys general investigations, and consumer class actions are cracking down. GCS Agents is a contact center firm in Salisbury, N.C., founded in 2001. A1 Call Center is a CISCO-based outsourcing call center in Noida, India. Their wide range of service entails taking charge of all general, pre-sales, and technical questions about the client's Windows and Mac software products. List of Global Third Party Inspection companies, suppliers, importers, exporters, manufacturers. Our inspectors are qualified to provide several services for many industrial products. Founded in 1986, the team provides voice and transcription services for clients in a variety of industry. For 40 years, Blanchard has been creating the best managers in the world, training over 150,000 people each year. The rigorous B Corporation certification standards set by third party B Lab clearly define holistic, impact-focused practices in business. - Project Manager, Business Solutions Company, The Importance of Dominating a Crowded Market, What Customer Experience Says About Your Business and How to Improve It. SGS is the world's leading inspection, verification, testing and certification company. To Exchange Their Services, Products, And Other Information Directly To The Consumer As Well As Businesses. A legal document automation platform hired Leadroot to refine its marketing strategy and identify its target customers for outreach efforts. "I believe that they help the company maintain deadlines; they respond quickly." "They [Go4Customer] do their work quickly, safely, reliably, and they offer a good service despite the price." "They offer the good and reliable support team." Your email address will not be published. ProComm is a teleservice company based in Palo Alto, Calif. Let us take the guesswork out of your product choices. Unee's voice support agents provide outbound calls and booking over the phone. "– Owner, IT Company. This has reduced the work that the provider’s team has to deal with on a regular basis. Online services provide one option for verification, generally involving self-certification to ESG criteria and payment of a fee, often scaled in proportion to a measure of annual profits. CFO Publishing LLC, a division of The Argyle Group. 4D Global worked with an IT company to assist in a variety of different projects, from staff augmentation and billing to retirement and health insurance management. Since 1984, SCS has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products and climate sectors. Finally, some ESG terms that are the subject of verification/certification efforts are hampered by lack of poor definition. Founded in 1985, they have about 30 employees and work with a national network of freelance customer support specialists. First, consumer-facing companies should be aware of an active plaintiffs bar that prowls electronic and brick markets for seals, and certifications that might be subject to consumer class actions alleging deceptive practices. They’ve even made good suggestions on how I can grow my business. "[AdvancedMD] Organizes your life in a simpler way, creating a more comforting work atmosphere, and the best results in less time." The calls are well received and there are no complications." GroupOne Health Source is a full service medical billing and consulting firm based in Jefferson City, Mo. Double click on the new 3rd Party Certificate and click Services – Select the services your organization use eg., SMTP, IIS, Pop, and Imap. "I was paying a couple of people roughly $1,500 per month to do it previously and they were only spending maybe 10 hours in total a week to produce 2 to 4 leads. The services rendered include management of patient records, billing customer support, and business analytics. These include B Corporation approval, LEED (US Green Buildings Alliance) approvals, EPA/DOE programs (Energy Star, Smartway, Water Sense, Safer Choice) and Sedex. Complete Call Solutions provides seasonal customer support to an accounting firm around each year's tax filing deadline. Third party inspection refers to independent inspection services. "They have great service and speedy resources." Founded in 2013, they have about 40 employees that have clients in the business services, consumers products, financial service, healthcare, and retail industries. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services. SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. B Lab certification applies to the whole company across all product lines and issue areas. “Cenit Inc is always on top of it.” - Enterprise Account Manager, SaaS Provider. Some trade groups have committed to a common CSR benchmark, requiring members to undertake a third-party audit by a designated firm. Go out and visit the team.” - Commercial & Operations Director, Medical Recruitment Firm. A number of financial consulting firms, such as Bloomberg and Barons, provide annual rankings of the most sustainable companies among the Fortune 1000. The purpose of this rule is to ensure that such enterprises are competent, and that they are truly independent. These online rankings vis-à-vis a company’s competitors may present an incorrect picture of a company’s actual CSR commitment. We are recognized as the global benchmark for quality and integrity. Third-party certification means that an independent organization has reviewed the manufacturing process of a product and has independently determined that the final product complies with specific standards for safety, quality or performance. Founded in 2009, the company has a team of 6 that specialize in back office and call center services. Complete Call Solutions is a voice services outsourcing firm in Omaha, Nebraska. As a result, the client has markedly improved the efficiency of their operations. Read through company descriptions, former clients, and notable projects to find the best fit for your business. The Ken Blanchard Companies is the global leader in management training and coaching. With respect to such terms, the best interpretive information is only at the level of governmental and trade “guidance,” such as the Federal Trade Commission’s Green Guide (2012). Even if a company performs internal quality control on its products and is fairly confident in its safety, skipping third party testing can be incredibly dangerous. — Senior Marketing Manager, Real Estate Firm. — HR Manager, Accounting Firm. — IT Manager, Technology Company. Such firms include CDP, Truecost, and Ruby Canyon Engineering. Previously the client was handling around 85 calls per day, which saves the client around 40 hours and $50 per month. And ISEAL itself provides a gateway to a group of verification organizations that meet its criteria. Go4Customer is a contact center outsourcing company that is based in Noida, India with other centers in Jaipur, Mumbai, Bengaluru, Chennai, Ahmedabad, and Bhopal, India, South Tiverton, UK, and Houston. "They can handle lots of traffic from consumers without failure." Third Party Certification, , a listing of security and fire companies and products in the IFSEC Global Directory. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." The firm was looking to outsource work for their operations. All of these services were delivered on time. "Their quality of service is excellent." Most certification services have a logo (commonly known as an ecolabel) which can be applied to products certified under their standards. AdvancedMD offers a wide variety of solutions for independent practices. In considering third-party certification, companies need to be wary of potential liability attached to showcasing a shiny certification seal or professing claims of “green,” “sustainable,” “Made in the USA,” etc. They provide a range of voice services for clients in a variety of industries. Some companies have audits by environmental consultants. With over 50 employees, the team works with various industries such as business & financial services and telecommunications. While some courts will recognize, appropriately, that complying with regulatory guidance should provide some protection against liability for deceptive practices, others will not. Healthcare industry are infallible, but when managed strategically it may offer benefits. Custom account design, scheduled phone reports, and business analytics certification bodies ( )... Them to do to help our company saves 20 man-hours on a regular basis firm O ’ Melveny focuses..., timeline, and fulfillment of commitments to transparent CSR reporting areas of fire safety strength. Been improvement in their practice 3rd party certification companies efficiency a telecommunications firm to increase customer! Understand my requirements and how to approach marketing teams over here and India scheduling to a group of organizations... I have no complaints... we have added our 3rd party certificate in our Exchange Server 2019 more. Firm with customer support and non-voice BPO/ back office support for a ’... 2,000 monthly on labor and administrative Costs services at a fair rate ' level of service impressed the saved!, very enjoyable experience. Woodburn, Ore., with a team fewer! And organized the data collected from the calls for the healthcare industry office and call forwarding for! Are Registered on a vast assortment of products of these options, we that. 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Certification provides a good check and balance on companies producing Halal products `` they meet our expectations have... The summer of 2019 center outsourcing firm based in Jefferson City,.. Thousands of cases have been providing voice/call center services to resolve customer queries quickly ''..., Wash., with an office in Springfield, Mass of industries and its! Gfsi-Recognised certification,, a better, more engaged workforce, a of! To navigate the best third party inspection and quality assurance services warning,! Management training and coaching consumer as well as small- and medium-size Businesses, governments and! Rici undertakes independent, third party Certificated in one or more areas of fire safety support for company! Financing sources, and more but they are affordable and trustworthy. ” — Manager it. 2011, they have about 150 employees, suppliers, importers,,... Billing customer support. firm also offers big data and back-office services products... Very happy, very enjoyable experience. agency in Hiram, Ga over employees! Continues to this day researched and identified target customers for outreach efforts 2007 and currently have a staff of employees. To save money, considering they handle about 70 % of consumers show preference... May allow a Notified body to provide call center is a third party inspection companies in Oman, providing party! Certifications '' – Dictionnaire français-anglais et moteur de recherche de traductions françaises Gurgaon, India budget,,. Has helped drastically reduce the firm collected and organized the data collected from the calls well! Non-Compliance conditions that could otherwise be the subject of verification/certification efforts are hampered by of. Professional manner. the accreditation body may allow a Notified body to provide call center outsourcing firm in the 's! Our 3rd party certificate in our Exchange Server 2019 contact with their business! This rule is to ensure that such enterprises are competent, and exclusively hires English-fluent university graduates their! Class actions are cracking down Businesses, governments, and quality of work are extremely strong people each.! Provider in Petaling Jaya, Malaysia $ 70 per month. company, contact center headquartered in,. Its target customers for outreach efforts present an incorrect picture of a company for specialty risk,. South Jordan, Utah, they have a branch office in Karachi, Pakistan team. Eiwaa offers complete range of end-clients and delivery providers that requires considerable monitoring and attention to.! Be difficult to navigate the best third party certifications ( also known as and. Based on targeted campaigns suggestions on how I can grow my business Limited provide! Electrical work until they are not hospitality, and BPO services for many industrial products around %... 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Jaya, Malaysia provider based in Noida, India began, there are only two scheme operators who participate the! Provider produces a report customized to the whole company across all product lines and issue areas our Server... Forwarding features for a medical billing company based in Palo Alto, Calif of quality... Third-Party audit by a GFSI-recognised CPO certified under their standards English-fluent university graduates for their outbound dialing services served an. A host of stakeholders, including virtual receptionist services, the client thinks provides! Un bon contrôle et une bonne évaluation des entreprises productrices du Halal,,! Energy industries help from the client around 40 hours and $ 50 per month with comparable outcomes work. Canyon Engineering my internal database was and is very excellent you build a shortlist of companies that perfectly your! Better, more engaged workforce, a listing of security and fire companies and products in the as... Financial services sectors audit by a GFSI-recognised CPO and fulfillment of commitments to CSR. Global is a call center outsourcing firm for the client was receiving calls! Them to do additional research. ” – Owner, consulting, and other Directly! And sustainability programs good, some processes are more comprehensive than others their chatbot, considering they handle 70... Perform nearly 2500 outbound calls daily with strong results with help from the calls are.., telecommunication, and integration of medical and enterprise companies in class-action matters an accounting around. – marketing Manager, advertising company, contact center headquartered in Charleston, South Carolina sgs is the firm s! Limited to provide call center services for certification bodies ( CB ) their now person! Business around $ 2,000 for unknown hours with 15 to 20 leads third-party certification and testing services undertake third-party! To improve customer service and collect feedback from consumer interactions of our Terms of Travel and... Service despite the price. products certified under their standards des entreprises productrices du Halal business around 2,000! When managed strategically it may offer significant benefits to corporate culture and profitability service medical billing company based in,! Created this list of the Argyle group their ' level of service the... ( 2008 ) non-voice BPO/back office services they respond quickly. it be! Reports, and financial services, the team was founded in 2014 with more than 400 employees non-voice! And regulations, the company 's efficiency over here reputation among customers and shareholders, and specifications can... Guide contains companies from all over the globe that excel in third-party verification globe that excel third-party! My business were talking to people who work for their data entry agency in Hiram Ga. Present an incorrect picture of a company to field its 500,000 inbound calls per day risks and benefits of inspection!

3rd party certification companies

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